Effective Communication

Digital directories in shopping malls have been helping consumers with directions to their desired shops, dining place, ATM machines and other amenities. It also displays the floor plans so that consumers can have a visual representation of the mall. However, there are consumers who are still struggling with navigating around the malls even after the use of digital directories as consumers fail to remember the route to their destination. The current directories in shopping malls are limited to one user at a time, which lead to unnecessary time wasted on waiting if the directory is in use by others. Moreover, it is a hassle for consumers to remember the layout of the mall, the list of shops and their prefered directions with just one look at the directory.   The mall should provide a reliable navigation system so that consumers are able to have a pleasant experience. According to Singapore Tourism Board (2016), the tourist receipts spent on shopping had tremendous growth of 51...

It was during the mock oral presentation session, I realized my team and I should have prepared better for our presentation. We did the mock presentation without having any visual tools on our PowerPoint slides, whereas the both teams that presented before us have well prepared slides. It may set an impression to others that we are lacked of team effort and that we are taking the mock presentation too lightly, which is not true. Being appointed to be the first presenter of my team definitely added on pressure to me. Firstly, it was important for me to start strong in order to capture the audience’s attention. However, I was so anxious that I rushed through my presentation. Each team member was given five minutes to present, but I completed my part in three minutes which was way too fast. Next, I did not prepare my attention grabber well as my content was poor. I was supposed to start off with attention grabber before I greet the audience, but I messed up the sequence. When co...